Overview Analysis

CyberGhost, established in 2004 by Robert Knapp in Germany and later acquired by Kape Technologies in 2017, boasts a 15-year legacy. Headquartered in Bucharest, Romania, with over 100 employees and a user base exceeding 38 million globally, CyberGhost VPN is a formidable player. Offering essential features like a Kill Switch, OpenVPN, AES 256-bit encryption, and a stringent no-logging policy, its Romanian jurisdiction reinforces data safety. CyberGhost VPN supports TOR and, since 2018, allows simultaneous connections for up to seven devices.

Confidentiality / Incognito

It's disheartening that many VPN providers claim 'zero logging' without delivering on the promise when you delve into the details. Fortunately, CyberGhost VPN stands out with its genuine 'zero no-logs' policy, complemented by valuable extras like a kill switch and ad/tracking blockers. The transparency extends further with a quarterly Transparency Report published on their website. Additionally, the exemption of Romania from the European Data Retention Directive ensures your privacy remains intact, free from concerns about third-party intrusion.

Performance and Dependability

It's widely known that using a VPN can impact internet speed due to the encryption process for enhanced security. However, with a top-tier VPN service, the speed drop should be minimal. CyberGhost VPN underwent rigorous testing in speed-intensive activities, such as online gaming, to validate its claim of the 'highest possible speed'—and it delivered. While connection and server speeds may vary, it remains impressively fast for activities like gaming and consecutive video meetings. CyberGhost's customization options also allow tailored browsing and online activities without compromising privacy.

Compatibility Across Devices and Platforms

CyberGhost VPN is versatile, catering to numerous devices such as Mac, Windows, Android, and iOS. Extensive setup guides on their website cover platforms like Amazon Fire OS, Linux, Game Consoles, routers, and more. Supporting major protocols including OpenVPN, WireGuard, and IKEv2, CyberGhost ensures compatibility across the board. To streamline your experience, the VPN offers a dedicated troubleshooter section, addressing a spectrum of issues from connection and speed to account, subscription, and beyond.

Global Server Presence

CyberGhost VPN proudly offers an extensive network of 7,000 servers spanning 90 countries worldwide, strategically positioned in the US, UK, European Union, and Asia. With this expansive server infrastructure, finding a fast server, regardless of your location, is a seamless experience. Their plans feature unlimited traffic and bandwidth, with the option to acquire a dedicated IP for a minimal additional fee.

Client Support

The challenge with many VPN service providers, as observed in our previous reviews, often lies in the customer service realm. Navigating their support pages can be cumbersome, glitchy, inadequate, or outright unusable. CyberGhost, however, stands out in this aspect. Boasting 24/7 live chat support conveniently located in the lower right-hand corner of the website, our experience was swift, with no prolonged waiting times. The support agent offered direct and helpful assistance, steering clear of generic scripts for commonly asked questions—providing a refreshing and personalized customer service experience. Multi-language support is available in English, German, French, and Romanian.

If your query isn't urgent, CyberGhost provides an extensive knowledge base, troubleshooting guides, and FAQ sections for self-help. Alternatively, you can submit a request by filling out a form, and their team will promptly reach out to you via email. Comprehensive in their approach, CyberGhost ensures coverage from the basics to advanced topics. Even if the articles don't address your specific needs, reaching out to a professional for personalized support is made easy.

Pricing

CyberGhost VPN provides a flexible pricing structure, offering a month-to-month plan at $12.99. However, for optimal value, consider the long-term options. Opting for a one-year plan reduces the monthly rate to just $3.99, while prepaying for three years brings it down to an impressive $2.25 per month, plus an additional 3 months for free! The monthly option comes with a 14-day 'no questions asked' money-back guarantee, and for plans longer than a year, a generous 45-day guarantee is extended. This extended refund period reflects the confidence CyberGhost VPN has in its product.